OPPLE Smart Lighting Privacy Policy

OPPLE Smart Lighting Privacy Policy

Our Privacy Policy was updated on February 12, 2025. The Privacy Policy will provide details on how we manage your personal information for OPPLE Smart Lighting products and services. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

OPPLE LIGHTING CO., LTD (hereinafter referred to as “OPPLE”, “we”, “our” or “us”) takes your privacy very seriously. The Privacy Policy is a statement and commitment covering the aspect of privacy for OPPLE Smart Lighting app and constitutes an integral part of the OPPLE Privacy Policy. In the event of any inconsistency between the OPPLE Privacy Policy and another specific agreement involving OPPLE, the terms of this Privacy Policy shall take precedence. By using Our Services, you are consenting to the practices described in this Privacy Notice.

1. What information is collected by us and how we use it

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for specified, concrete, explicit and legitimate purposes and shall ensure that the information is not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our products or services or respond to your queries.
Depending on the service you choose, we may collect the following types of information:

We may collect any personal information you provide to us, which is necessary for the service you choose.

(a) Internet connection of smart devices

In order to provide you with "OPPLE Smart Lighting" services so that you can safely connect and manage smart devices, we may collect your Wi-Fi information, location information, login account information, mobile phone related information, smart devices related information, and the association information between Opple account and smart devices. This information will be used to provide you with smart device connection, discovery of nearby devices and device management functions. The above information is listed in detail as follows:

Mobile phone related information: hardware device identification (IMEI/OAID, Mac address, Android ID), mobile phone model, system version, system language, country or region set on the mobile phone, version number of the application store, mobile phone screen size and resolution, CPU and display device related information.

Information collected during the process of connecting smart devices. Based on the type of smart devices you need to connect, we may collect the following information:

For smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, and device ID.

For smart devices that need to establish a local connection via Bluetooth first and then connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, and device Bluetooth Mac address.

For smart devices connected via Bluetooth: device Bluetooth Mac address, device ID.

For smart devices connected via Zig-bee: device Mac address, device ID.

Information necessary to determine whether "OPPLE Smart Lighting" is running in the foreground, so as to promptly notify the user when the device sends an alarm: information about the running program process and a list of installed programs.

(b) Home management of smart devices

We may collect the room setting information of smart devices provided by you to perform the home management for the smart devices, which will offer you a more convenient smart-device operation experience. (For example, when there are multiple lighting products, you can quickly locate the lighting you are controlling is in the bedroom, rather than in the living room.)

(c) Application service and intelligent hardware upgrade

In order to offer you the latest "OPPLE Smart Lighting" service continuously, we may use your "OPPLE Smart Lighting" application version information and mobile phone model to provide you with "OPPLE Smart Lighting" application upgrade services. At the same time, we may collect the version number information and list of your connected smart devices, which will be used to provide you with smart devices upgrading functions such as fixing system anomalies, improving operational stability, expanding device functions, etc., so as to ensure that you can get the service of latest "OPPLE Smart Lighting" version (including firmware version) and you can enjoy better user services.

(d) Smart scenes of smart devices

We support you to set certain rules to realize the interconnection between smart devices under certain conditions. To provide you with this function, we may collect your location information, your rule settings for the smart scenes, time schedule you set, and the devices status you specify, so as to implement the functions of the devices according to your commands. (For example, when the sensor detects that someone is passing by, the light turns on). Please relax, this function requires you to actively enable and set rules.

1.2 Information that we collect in your use of services

In order to offer you better experience of the control and management of smart devices provided by "OPPLE Smart Lighting", we may collect and use your personal information in the following additional functions. If you do not provide this personal information, you can still use the basic services of "OPPLE Smart Lighting", but you may not be able to use these additional functions that can bring you convenience.

These additional functions include:

We may collect the feedback questions, feedback logs, and the phone number or email address you filled in. This information will help us better understand the problems you encounter and contact you.

1.3 Information from third-party sources

When permitted by law, we will collect information about you from third-party sources. For example,

· for certain services that might include account and financial transactions, with your authorization, we may validate the information provided by you (such as phone number) through legitimate third-party sources for security and fraud prevention purposes;

· we may also obtain certain information such as account IDs, nicknames, avatar, and email address from third-party social network services (e.g. when you use a social network account to sign in to a OPPLE service);

· information about you that others provided to us

For example, in the smart scene (interconnection of devices) function, after getting your permission, we may obtain the device status of the smart devices from the smart devices to determine whether to trigger the smart scene (for example, you set that turn on the lights when your sensor senses someone passing by). You can add or delete the smart interconnection rules on the "Automation" page, and you can also enable or delete smart interconnection on the smart device page.

1.4 Cookies and other technologies

· Log files: Like most websites, we collect certain information and store it in log files. Such information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not associate log data which is collected automatically with other information we collect.

· Mobile Analytics: In some mobile applications, we use mobile analytics software to better understand our mobile software functions in your mobile phone. This software may log information such as how often you use the app, events that occur within the app, cumulative usage, performance data, and location where app crashes occur. We do not link the information stored in the analytics software to any personal information you submit in the mobile application.

1.5 Non-personal information

We may also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws. Such information may include statistical data generated when you use a specific service, such as including clicks, page redirects, and browsing time Such information is collected in order to improve the services we provide to you.

2. How we share, transfer, and publicly disclose your personal information

2.1 Sharing your personal information with third party service providers and business partners

To help us provide you with products and services described in this Privacy Policy, we may, where necessary, share your personal information with our third party service providers and business partners.

OPPLE will conduct due diligence and have contracts in place to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. We perform reasonable reviews of the data security practices of companies and organizations with which we share personal information and/or also sign strict data processing agreements with them. Furthermore, we require third parties to take adequate measures to safeguard your information and to strictly comply with applicable laws, regulations, and regulatory requirements.

2.2 Sharing that you actively choose or request

With your consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you. For example, when you use the OPPLE Account to sign in to a third-party website or app.

2.3 Sharing information with our group

In order to successfully conduct business operations and to provide you with all the functions of our products or services, we may share your personal information from time to time to other OPPLE affiliates.

2.4 Other

It is possible that we may share your personal data if required by law and/or government authorities. If the disclosure is necessary or appropriate for national security, law enforcement,or other matters of public importance, we may also disclose information about you to the extent it is permitted under applicable data protection laws.

3. Third Party Websites and Services

Our Privacy Policy does not apply to products or services offered by a third party. Some products or services may be provided in the form of links to third-party websites, while others may be in the form of SDKs, APIs, etc. Third parties may collect your information when you use such products or services. For this reason, we strongly suggest that you read the third party’s privacy policy just as you have taken the time to read ours. We are not responsible for and cannot control how third parties use the personal information that they collect from you. Our Privacy Policy does not apply to other websites that are linked via our services.

An example of third-party terms and a privacy policy which apply when you use the aforementioned products or services is provided below:

Tencent bugly SDK

Purpose of use: used to monitor App crashes, so as to locate problems with developers

The type of personal information related to mobile phone: device type, system version, app usage time, etc.

Acquisition terminal: iOS/Android

Official website link: https://bugly.qq.com

PrivacyPolicy/link:

https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

Aurora Mobile JPush SDK

Purpose of use: For OPPLE Smart Lighting App to push messages to users' mobile phones

The type of personal information related to mobile phone: device information (IMEI/MAC/Android ID/IDFA/OAID/OpenUDID/GUID/SIM card IMSI information, etc.), network information and location information (IP address, WIFI information, base station information and other related information), APP installation list information

Acquisition terminal: iOS/Android

Official website link: https://www.jiguang.cn/push

U-share SDK

Purpose of use: Enable users to share APP content on mainstream apps

Operating Company: Umeng Tongxin (Beijing) Technology Co., Ltd.

The type of personal information：Device info(MEI/MAC/Android ID/IDFA/OAID/OpenUDID/GUID/SIM/IMSI/ICCID), location info, network Info

Acquisition terminal: React Native（including iOS/Android）

Official website link: https://devs.umeng.com/?platform=reactnative&component=share

Sensorsdata SDK

Purpose of use: App Basic Data Collection

The type of personal information：Device Information (including Android ID, IDFA, IDFV, OAID, UUID, etc.), Location Information, Unique Application Identifier

Acquisition terminal: iOS/Android

Official website link: https://www.sensorsdata.cn

Volcengine Application Performance Monitoring SDK

Purpose of use: End-to-End Application Performance Monitoring

The type of personal information：Device Identifier, Device Model, Operating System, System Timezone, Screen Resolution, Disk Usage, Memory Usage, Running Thread Count, CPU Information (Frequency, Model, Architecture), Mobile Device Country Code (MCC), Mobile Device Network Code (MNC), Device DPI; Android ID, Device Brand, Operating System API Version, User Agent, Battery Level, Network Traffic, Device ABI, ROM, Jailbreak Status.

Acquisition terminal: iOS/Android

Official website link: https://console.volcengine.com

Alibaba Cloud Captcha 2.0 SDK

Purpose of use: Human-machine identification, store and use relevant information only for the shortest time necessary for function guarantee and troubleshooting

The type of personal information：browser features, network information, hardware information and other environmental static information, keyboard and mouse operation information (excluding input content), no personal information and business information

Acquisition terminal: iOS/Android

Official website link: https://help.aliyun.com/zh/captcha/captcha2-0/product-overview/captcha-2-0-collection-letter-description?spm=a2c4g.11186623.help-menu-28308.d_0_1_1.5e132134poz4Hl

4.Children

Our Service is not intended for children. Children must not use the Service for any purpose. We will not knowingly allow anyone under 14 to register for our Services and/or provide any personal identification information. If you are under 14, please do not sign up to use our Services or provide any information about yourself through the Service.

5.Your rights

5.1 Controlling settings

OPPLE recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways OPPLE makes available to you to restrict the collection, use, disclosure, or processing of your personal information and control your privacy settings:

· Toggle on/off for the User Experience Program and location access functions;

· Sign in or out of the OPPLE Account;

· Click "Me-Avatar" to modify your personal information, including nickname, avatar, etc. in the “OPPLE Smart Lighting” APP;

5.2 Your rights to your personal information

Subject to the applicable laws and regulations of your country or region, you have the right to request access to, correct, and/or delete any personal information we have about you (hereinafter referred to as a “request”).

For details relating to the personal information in your OPPLE account, you may also access and change them by logging into your account on your device. For more information, please write us a letter or contact us via email： GlobalService@opple.com.

If you believe that any information we have about you is incorrect or incomplete, you may request to correct or modify your personal information based on the purpose of use.

Subject to your applicable laws and regulations, you may have the right to ask us to delete your personal data. We will conduct an evaluation according to your request for deletion and, if corresponding rules are met, we will take corresponding steps, including technical measures, to carry out your request.

After you delete or after we assist you in deleting your information, it may not be possible for us to immediately delete corresponding information from our backup systems due to applicable laws and security technologies. In such event, we will ensure your personal information is kept secure and prevent it from being subjected to any further processing until the backup can be cleared or anonymized. For example, the “E-Commerce Law of the People’s Republic of China” requires your goods and services information and transaction information to be retained for a period of no less than three (3) years from the date of completion of the transaction.

We have the right to refuse to process requests considered to be frivolous or vexatious, requests that harm the privacy of others, extremely unrealistic requests, requests that would require a disproportionate technical effort, requests that are not required to be granted under local law, and requests involving information already available to the public or given under confidential conditions.

We may also refuse a request in cases where we believe that certain aspects of a request to delete or access data might cause us to be unable to legally use the data for the aforementioned anti-fraud and security purposes.

Access to your personal information: If you wish to access or edit the personal information in your account, change your password, you can access your information through settings after logging in to your account.

Correct your personal information: When you find that we have made mistakes in processing your personal information, you have the right to ask us to make corrections or supplements. You can make corrections or supplementary description by visiting the personal information setting page or contact us directly.

Delete your personal information: In the following cases, you can send an email to GlobalService@opple.com to request deletion of personal information:

① If our handling of personal information violates laws and regulations.

② If we collect and use your personal information without your explicit consent.

③ If our handling of personal information seriously violates the agreement with you.

④ If you do not need to use our products and services, or you have voluntarily deleted your "OPPEL Home" APP account.

⑤ If you do not need us providing products or services any more.

⑥ If we share your personal information with others or transfer your personal information to others without your explicit consent, you have the right to ask us and the third party to delete it.

⑦ If we violate the agreement with you and publicly disclose your personal information, you have the right to ask us to stop the public disclosure immediately, and issue a notice to request the relevant receiver to delete the corresponding information.

5.3 Withdrawal of consent

You may withdraw your consent previously provided to us for a particular purpose by submitting a request, including collecting, using, and/or disclosing your personal information in our possession or control. Based on the specific service you are using, you can withdraw your consent by contacting us via email： GlobalService@opple.com. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.

Depending on the extent of your withdrawal of consent, please note that you may not be able to continue receiving the full benefit of OPPLE's products and services. The withdrawal of your consent or authorization will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal.

5.4 Cancelling a service or account

If you want to delete the “OPPLE Smart Lighting” account, you can click the account on the "Me" page of the APP to enter the "Personal Center" page, click "Delete Account" to enter the account deletion page, and perform the account deletion operation. Since the operation of deleting the "OPPLE Smart Lighting" account will make you unable to use the products and services of "OPPLE Smart Lighting", please proceed with caution. In order to protect the legitimate rights and interests of you or others, we will judge whether to support your deletion request based on your use of "OPPLE Smart Lighting" products and services.

When you sign in to OPPLE through a third-party account, you need to apply for cancellation of the account from the third party.

6. Contact Us

If you have any questions or feedback regarding this Privacy Policy, or if you have any questions regarding how we collect, use, or disclose your personal information, please contact us:

Email: GlobalService@opple.com